Integrations

Accept payments quickly and securely with Stripe, fully integrated into your appliance repair workflow. Take card payments for call-out fees, labour, and parts directly through ServiceMate, whether you are in the office or on-site. Engineers can collect payment during the job, or you can send secure payment links to customers for fast and convenient checkout.

Stripe also allows you to collect deposits before attending a job, helping to reduce cancellations and ensure commitment from customers. You can take full or partial payments, giving you flexibility depending on the type of repair, parts required, or follow-up visits.

Every payment is automatically linked to the job, giving you a clear view of what has been paid, what is outstanding, and which jobs are complete. This improves cash flow, reduces time spent chasing invoices, and keeps your entire payment process organised in one place.

Keep your accounts accurate and up to date with QuickBooks, fully connected to your appliance repair workflow. When a job is marked as approved in ServiceMate, the invoice is automatically sent to QuickBooks, removing the need for manual entry and reducing the risk of errors.

This ensures every completed job is reflected in your accounts without duplication or missed invoices. Your team can continue managing jobs and payments in ServiceMate, while QuickBooks handles your accounting in the background.

Payments recorded in ServiceMate are synced directly to QuickBooks, keeping everything aligned between your job management system and your accounts. This gives you a clear and consistent view of your income without extra admin or reconciliation work.

Build trust and win more work by collecting verified customer reviews through Trustpilot, directly from your appliance repair workflow. After a job is completed, customers can be prompted to leave a review, helping you consistently generate feedback without relying on manual follow-ups.

By automating review requests, you increase the number of reviews your business receives while keeping the process simple for your team. More positive reviews help improve your online reputation, making it easier for new customers to choose your service with confidence.

All reviews are managed through Trustpilot, giving you a trusted and recognised platform to showcase customer feedback. This helps strengthen your brand, improve conversion rates, and support long-term growth for your appliance repair business.

Order appliance parts quickly and accurately with ASWO, fully integrated into your ServiceMate workflow. Engineers and office staff can request parts directly against a job, ensuring every order is linked to the correct appliance, fault, and repair.

Search for parts by part number, appliance model, or manufacturer without leaving ServiceMate. You can view part galleries and appliance diagrams directly within the system, making it easier to identify the correct part and avoid ordering mistakes.

All part requests are tracked within the job, giving you full visibility over what has been ordered, fitted, or returned. This helps reduce repeat visits, improve first-time fix rates, and keep your entire parts process organised from start to finish.

Source appliance parts quickly and accurately with Connect and CDSL, fully integrated into your ServiceMate workflow. Engineers and office staff can request parts directly against a job, ensuring every order is linked to the correct appliance, fault, and repair.

Search for parts by part number, appliance model, or manufacturer without leaving ServiceMate. You can view part information, availability, and supporting data within the system, helping you identify the correct part and avoid ordering mistakes.

All part requests are tracked within the job, giving you full visibility over what has been ordered, fitted, or returned. This helps reduce repeat visits, improve first-time fix rates, and keep your entire parts process organised from start to finish.

Communicate with customers quickly and easily using WhatsApp, fully integrated into your ServiceMate workflow. Send messages directly from a job to confirm bookings, provide updates, or follow up after a visit without switching between systems.

Keep all customer communication linked to the job, so your team can see the full conversation history in one place. This makes it easier to track updates, respond quickly, and avoid missed messages or confusion between engineers and office staff.

Use WhatsApp to send appointment reminders, job updates, and payment links, helping to reduce no-shows and keep customers informed at every stage. Faster communication leads to smoother jobs, fewer delays, and a better overall customer experience.

Keep your accounts accurate and up to date with Xero, fully connected to your appliance repair workflow. When a job is marked as approved in ServiceMate, the invoice is automatically sent to Xero, removing the need for manual entry and reducing the risk of errors.

This ensures every completed job is reflected in your accounts without duplication or missed invoices. Your team can continue managing jobs and payments in ServiceMate, while Xero handles your accounting in the background.

Payments recorded in ServiceMate are synced directly to Xero, keeping everything aligned between your job management system and your accounts. This gives you a clear and consistent view of your income without extra admin or reconciliation work.

Improve location accuracy with What3Words, integrated directly into your booking process. When a job is created, a What3Words address can be entered alongside the standard address details, giving engineers a precise location for every visit.

This is especially useful for hard-to-find properties, rural locations, or buildings with unclear access points. Engineers can use the What3Words reference to navigate directly to the exact location without relying on vague directions or incomplete postcodes.

By providing a precise location for every job, you reduce delays, avoid wasted time, and help engineers arrive on site faster. This leads to smoother scheduling, fewer missed appointments, and a better experience for both your team and your customers.

Take secure payments over the phone with BCH Digital, fully integrated into your ServiceMate workflow. Designed for call centre environments, payments can be processed using dial tones without agents needing to handle or store sensitive card details.

This allows your team to take payments safely while remaining compliant, reducing risk and protecting customer information. Payments can be taken during booking, before attendance, or after a job is complete, giving you full flexibility across your workflow.

Every payment is automatically linked to the job in ServiceMate, giving you a clear record of what has been paid and when. This helps keep your accounts accurate, reduces manual tracking, and ensures your payment process is secure and organised.

Streamline your people management with Breathe HR, integrated into your workflow to keep all employee information organised and up to date. Designed for growing teams, Breathe HR helps you manage staff records, track absences, and oversee performance in one central place.

From holiday requests to sickness tracking and employee documentation, everything is stored securely and easy to access, reducing admin time and improving visibility across your team. This allows managers to stay informed while giving employees a simple way to manage their own information.

By keeping your HR processes structured and transparent, Breathe HR helps ensure compliance, supports better decision-making, and creates a more efficient and organised approach to managing your workforce.