Job Management Software Built for Appliance Repair Engineers
Whether you’re a sole trader or running a multi-engineer operation, ServiceMate gives you complete control over your appliance repair workflow. Everything is centralised to help you complete more jobs per day and increase profitability.
Supported by AI First User Account
£129
per month, ex. VAT
£59 per additional user
First User Account
Supported by AI £59 per additional user
- Built for appliance repair engineers
- Complete more jobs per day with less admin
- Reduce repeat visits and stay in control
All in one place
Book jobs, schedule engineers, and track parts in one system built for white goods repair
Works with the Tools You Already Use
-
Stripe -
QuickBooks -
TrustPilot -
ASWO -
Connect -
WhatsApp -
Xero -
What3Words -
BCH Digital -
Breathe HR - Stripe
- QuickBooks
- TrustPilot
- ASWO
- Connect
- WhatsApp
- Xero
- What3Words
- BCH Digital
- Breathe HR
- Stripe
- QuickBooks
- TrustPilot
- ASWO
- Connect
- WhatsApp
- Xero
- What3Words
- BCH Digital
- Breathe HR
Everything You Need to Run Your Business
Built for Engineers Who Want More Control
ServiceMate is a job management system for appliance repair engineers and white goods businesses. Sole trader or growing team, it cuts admin, tracks parts and schedules engineers so you complete more jobs per day and increase profitability.
Job Management
Manage every job from booking to completion in one system. Track fault descriptions, engineer notes and job history so nothing’s missed.
Engineer Scheduling
Assign jobs, manage engineer availability and keep your schedule organised without spreadsheets or manual planning.
Parts Tracking
Track parts ordered, fitted and returned across every job. Reduce repeat visits and stay in control of your parts workflow.
Loved by engineers
Trusted by Engineers Across the UK
-
We’ve been using ServiceMate for a while now and it’s made a massive difference. Everything is streamlined and easy to manage. Wish we had found it sooner!
D Daniel Bishop HomeFix Solutions -
Absolutely brilliant system. It keeps everything in one place and makes the whole job flow so much smoother. We’ve tried a few others but this is by far the best.
C Claire Shire CJS Appliance Repair -
ServiceMate has completely transformed how we run our business. Everything is so easy to organise and it’s saved us hours every single week. Honestly can’t imagine going back to how we worked before.
M Mark MJT Repairs -
It’s literally the biggest timesaver in my life and I’m not sure how I could ever cope without it now. Worth every penny!
W Washer George -
We SO love the ServiceMate system overall - it saves so much time and everything is easy to set up and streamline. Compared to other systems we’ve worked with, it’s ace. 🙂
D Dawn KB Appliance Repairs -
We’ve been using ServiceMate for a while now and it’s made a massive difference. Everything is streamlined and easy to manage. Wish we had found it sooner!
D Daniel Bishop HomeFix Solutions -
Absolutely brilliant system. It keeps everything in one place and makes the whole job flow so much smoother. We’ve tried a few others but this is by far the best.
C Claire Shire CJS Appliance Repair -
ServiceMate has completely transformed how we run our business. Everything is so easy to organise and it’s saved us hours every single week. Honestly can’t imagine going back to how we worked before.
M Mark MJT Repairs -
It’s literally the biggest timesaver in my life and I’m not sure how I could ever cope without it now. Worth every penny!
W Washer George -
We SO love the ServiceMate system overall - it saves so much time and everything is easy to set up and streamline. Compared to other systems we’ve worked with, it’s ace. 🙂
D Dawn KB Appliance Repairs -
We’ve been using ServiceMate for a while now and it’s made a massive difference. Everything is streamlined and easy to manage. Wish we had found it sooner!
D Daniel Bishop HomeFix Solutions -
Absolutely brilliant system. It keeps everything in one place and makes the whole job flow so much smoother. We’ve tried a few others but this is by far the best.
C Claire Shire CJS Appliance Repair -
ServiceMate has completely transformed how we run our business. Everything is so easy to organise and it’s saved us hours every single week. Honestly can’t imagine going back to how we worked before.
M Mark MJT Repairs -
It’s literally the biggest timesaver in my life and I’m not sure how I could ever cope without it now. Worth every penny!
W Washer George -
We SO love the ServiceMate system overall - it saves so much time and everything is easy to set up and streamline. Compared to other systems we’ve worked with, it’s ace. 🙂
D Dawn KB Appliance Repairs
Cutting Edge Technology
Identify the Right Parts Instantly
Take a photo of the rating plate and let ServiceMate find the right parts for that exact machine.
Supported by AI - 1
Capture the Rating Plate
Take a photo of the appliance rating plate directly from the job using your phone or device.
- 2
AI Identifies the Appliance
ServiceMate reads the model and manufacturer from the image and matches it to the correct appliance automatically.
- 3
Choose the Right Parts
View only the parts that match that specific appliance, removing guesswork and reducing ordering mistakes.
- 4
Order with Confidence
Select and request parts directly from the job, helping improve first-time fix rates and reduce repeat visits.
ServiceMate Features
The Tools That Keep Your Team Moving
From bookings and communication to payments, stock control and reporting, ServiceMate gives your team one connected platform to run jobs efficiently from start to finish.
Cloud Based Job Board
Access every job in real time, keeping your team fully connected.
- Live job updates across the team
- Full shared visibility
- User permission control
Customer Messaging
Keep customers informed with instant messaging from each job.
- Send and receive SMS messages
- Email updates from job records
- Communication history logged
Integrated Payments
Collect secure payments instantly with built-in Stripe integration.
- Accept payments on site
- Secure Stripe processing
- Automatic payment records
Quotes & Invoicing
Create professional quotes and invoices in seconds from each job.
- Send quotes instantly
- Generate invoices automatically
- Track payment status
Route Planning
Plan daily engineer routes efficiently and reduce travel time between jobs.
- Optimised daily routes
- Clear engineer schedules
- Integrated mapping tools
Parts & Stock Control
Manage appliance parts, suppliers and engineer stock all in one system.
- Track parts inventory
- Link supplier information
- Assign parts to jobs
Business Reporting
Simple reports covering jobs, revenue and engineer performance.
- Custom report generation
- Email report delivery
- Track business performance
Community Support
Access help, guidance and advice through the ServiceMate community.
- Community help forum
- Quick troubleshooting guides
- Direct support assistance
Clear Pricing Built for Growth
ServiceMate is based on supplying efficiency of any company size. Unlike other companies there are no hidden costs. So for just £129 you have access to the entire repair management application, no fixed term contract and with only £59 per user you will be saving hours a day on admin work, creating more opportunities for work.
We have proven that if only one of your engineers has 10 jobs in a day, ServiceMate will save at least 15 minutes per job. Imagine that throughout your whole business? That’s a lot of time saved that can be replaced with more important aspects of your business!
First User Account
£129
per month, ex. VAT
£59 per additional user
Start Your Free Trial- Built for appliance repair engineers
- Complete more jobs per day with less admin
- Reduce repeat visits and stay in control
First User Account
£59 per additional user- Built for appliance repair engineers
- Complete more jobs per day with less admin
- Reduce repeat visits and stay in control
First User
£129
per month ex. VAT
Additional Users
£59
per month ex. VAT
Large Scale Usage
Contact Us
for a fully tailored quotation
Powerful Integrations
Integration Is a Huge Part of Any Software
With ServiceMate, our aim is to simplify your business, so it connects to plenty of other software. Want to take payments? ServiceMate uses Stripe, so you can take payment with ease. Need to find the customer? Add their details and it connects to Maps to direct you straight to the job.
Stripe
Accept card payments on-site or online, send secure payment links, collect deposits, and reduce unpaid jobs while keeping every transaction linked to the correct job.
Learn more QuickBooks
Automatically send approved invoices to QuickBooks and sync payments from ServiceMate, keeping your accounts accurate, up to date, and free from manual entry or duplication.
Learn more TrustPilot
Automatically request reviews after completed jobs, helping you collect more customer feedback, build trust, improve your online reputation, and win more appliance repair work.
Learn more ASWO
Search parts by model, manufacturer, or part number with diagrams and galleries, then order and track everything directly within each job to improve accuracy and reduce delays.
Learn more Connect
Search and order parts by model, manufacturer, or part number directly within ServiceMate, keeping all requests linked to jobs and improving accuracy across your repair workflow.
Learn more Send messages, updates, and reminders directly from each job, keeping all communication organised in one place while reducing missed appointments and improving customer response times.
Learn more Xero
Send approved job invoices directly to Xero and sync payments from ServiceMate, ensuring your accounts stay accurate, consistent, and fully aligned with your repair workflow.
Learn more What3Words
Add precise location data during booking to help engineers find properties faster, avoid delays, and navigate directly to the correct address without relying on unclear directions.
Learn more BCH Digital
Take secure payments over the phone using dial tones without handling card details, while linking every transaction to a job and keeping your records accurate.
Learn more Breathe HR
Manage your people in one place - staff records, holiday and sickness, documents and performance, all kept organised alongside your operations.
Learn moreNew Integrations Being Built All the Time
Our list keeps growing. If a tool helps appliance repair businesses run smoother, it is on our roadmap - so check back often.
Need a Specific Integration?
Tell us which tools you rely on day to day and we will look at adding them for you.
Request an integrationReady to Complete More Jobs, With Less Admin?
Join appliance repair businesses running their whole operation through ServiceMate. Start free, no card required.